Is your Team a beautiful Disaster?
Let´s keep the beauty and remove the Disaster.
Empower
Growth
+11 Years Experience
Transformation within 4 - 6 Months
Proven success with global companies
Operational Excellence for Scalable Growth
MY APPROACH
My approach is simple:
I step in so you can step back.
I create clarity, build trust, and fix what’s not working—so your team can move forward with confidence.
Is your team stuck in firefighting mode?
Leadership sets the vision.
Culture powers the people.
Operations turns plans into results.
​If one of these breaks, your team falls behind.
This is what I do for companies.
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If your operations feel chaotic…
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If your team relies too much on leadership…
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If deadlines slip, escalations rise, or everyone seems overwhelmed…
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Here’s the truth: It’s not your people. It’s your system.
And I rebuild that system for you — from the inside, not from the sidelines.
I don’t come in to give theoretical advice or a slide deck.
I step in as your interim operational leader, take ownership of what’s not working, and redesign the way your teams collaborate, communicate, and deliver.​​​
What this looks like in practice:
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Stabilize your operations fast — remove chaos and unblock progress.
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Rebuild clarity & ownership — people finally know who does what.
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Make meetings productive — fast, focused, action-driven.
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Streamline your workflows — teams deliver faster with less effort.
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Strengthen the culture — less friction, more collaboration, higher morale.
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Free your leadership from fire-fighting — so you can focus on growth again.
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Which teams I typically help:
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My experience is deeply rooted in operational and customer-facing teams such as:
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> Customer Operations
> Customer Service
> Customer Success
> Onboarding Teams
And similar teams that are struggling with clarity, structure, alignment, ownership, or performance. If your team is overwhelmed, underperforming, or simply not scaling with the business — I help them work better, faster, and with far less friction.
On a more personal note:
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I was born in Germany, where my love for organization and structure began.
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My heart belongs to the Dutch culture, with its simple joys and work-life balance.
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I’m deeply passionate about leadership, psychology, and business.
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Tennis is my happy place—combining challenge, focus, and a mental escape.
Testimonials
David Hancock
Former CEO @ enviolo
Leading three teams at Enviolo, Heidi demonstrated exceptional leadership. Her action-oriented approach, clear communication, and dedication to high standards consistently delivered measurable results. She fostered a culture of growth, transparency, and collaboration. I strongly recommend her.